At b9geam, protecting the personal data of our registered players is not just a legal obligation — it is a core platform value. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you hold as a b9geam player in Pakistan.
This Privacy Policy ("Policy") sets out how b9geam ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals who access or use the b9geam platform at b9geam.net, including all associated sub-pages, services, games, and features (collectively, the "Platform").
b9geam is committed to handling your personal information with full transparency, integrity, and respect for your privacy. We collect only the data that is genuinely necessary for us to deliver our services, maintain regulatory compliance, and keep your account secure. We do not sell your personal data to third parties, and we never will.
By registering an account on b9geam, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this Policy, you must immediately discontinue use of the Platform and contact our support team to close your account.
This Policy is incorporated by reference into b9geam's Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.
For the purposes of this Privacy Policy, b9geam acts as the data controller in respect of all personal data collected from players who access the Platform. As data controller, b9geam determines the purposes for which and the manner in which your personal data is processed.
b9geam operates as an internationally licensed gaming operator. Our data processing practices are designed to align with internationally recognised data protection standards, including principles drawn from the General Data Protection Regulation (GDPR) and equivalent frameworks, to ensure that players in Pakistan and globally receive a consistent standard of privacy protection.
As data controller, b9geam takes full accountability for how your personal information is handled on this Platform. If you have any questions about how we manage your data, our support team is available 24/7 in both English and Urdu.
b9geam collects personal data from you in three primary ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Registration & KYC |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration form |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan), transaction history, PKR amounts deposited/withdrawn | Payment processing |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection |
| Usage Data | Pages visited, games played, bets placed, session duration, click behaviour | Platform analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support |
| Verification Data | Document scans submitted for KYC, proof of address, payment method ownership evidence | KYC process |
b9geam does not intentionally collect any special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is contained in submitted identity documents), or health data, unless directly relevant to a responsible gaming assessment or legal obligation.
For players based in Pakistan, acceptable KYC documents include a valid CNIC (Computerised National Identity Card), a current passport, or a valid driving licence. Proof of address may be satisfied by a recent bank statement, utility bill, or official government correspondence issued within the past 90 days.
b9geam processes your personal data for clearly defined and legitimate purposes only. We do not process your data in any manner incompatible with the purposes for which it was originally collected. The specific purposes for which we use your data are as follows:
b9geam processes personal data only where a valid legal basis exists for doing so. The primary legal bases on which b9geam relies are:
b9geam will never send you promotional communications without your explicit consent. You can update your marketing preferences or withdraw consent at any time by contacting our support team. Withdrawing marketing consent does not affect your ability to use the Platform.
b9geam uses cookies and similar tracking technologies on the Platform to enable certain technical functions, improve your user experience, and gather aggregated analytics data. A cookie is a small text file placed on your device by the b9geam Platform when you visit.
The types of cookies used by b9geam are as follows:
b9geam does not use third-party advertising or cross-site tracking cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.
b9geam does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following strictly defined circumstances:
b9geam has never sold player personal data to any third-party advertiser, data broker, or marketing company, and we have no intention of doing so. Our business model is built on player trust — and that trust depends on us treating your data with absolute integrity.
b9geam retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:
When personal data is no longer required, b9geam will securely delete or irreversibly anonymise it in accordance with industry-standard data disposal procedures.
b9geam employs a comprehensive, layered approach to data security to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, b9geam will notify you and the relevant regulatory authorities within the timeframes required under applicable law.
You play an important role in keeping your b9geam account secure. Use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone. b9geam will never ask for your password via email, live chat, or any other channel.
As a b9geam player, you hold a number of rights with respect to your personal data. b9geam is committed to facilitating the exercise of these rights promptly and without unnecessary friction. Your rights include:
Request a copy of the personal data b9geam holds about you at any time.
Request correction of any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer needed, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is investigated.
Receive a structured, machine-readable copy of your personal data to transfer to another service provider.
Object to processing of your personal data for direct marketing or where we rely on legitimate interests as our legal basis.
To exercise any of the above rights, please contact b9geam's data protection team via the support email listed in Section 13 of this Policy. We will acknowledge your request within 72 hours and aim to fulfil it within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 30 days with notice to you.
b9geam will not charge a fee for processing reasonable rights requests. However, where requests are manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided to you.
The b9geam Platform is strictly intended for individuals who are 21 years of age or older. b9geam does not knowingly collect, process, or store personal data from individuals under the age of 21. The minimum age restriction is strictly enforced through our KYC identity verification process.
If b9geam becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data, close the associated account, and — where applicable — return any funds deposited to the verified payment source. Any winnings generated on an underage account will be forfeited in their entirety.
If you are a parent or guardian and you believe your child may have registered on the b9geam Platform, please contact our support team immediately using the contact details in Section 13. We take underage access extremely seriously and will act without delay.
Every b9geam player must complete identity verification confirming they are at least 21 years old before a withdrawal can be processed. b9geam uses CNIC verification and document scanning to prevent underage access. Our responsible gaming commitment begins with age verification.
b9geam reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made to this Policy, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to remain informed of how b9geam is protecting your personal data.
Your continued use of the b9geam Platform after the revised Privacy Policy has taken effect constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with any changes to this Policy, you must stop using the Platform and request account closure through our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way b9geam handles your personal data, please contact our data protection team through any of the following channels:
When submitting a data rights request, please include your registered email address and a brief description of your request so we can locate your account and process your request efficiently. We may ask you to verify your identity before fulfilling any data access, rectification, or erasure request.
Privacy and data protection matters can be complex. Our support team — fluent in both English and Urdu — is available around the clock to help Pakistani players understand their rights, exercise those rights, and get answers to any questions about how their personal data is handled on the b9geam Platform.
Every registered player on b9geam benefits from these six core data protection principles — applied consistently, without exception.
Every interaction between your device and b9geam — from login to deposit to game play — is protected by 256-bit SSL/TLS encryption. Your personal and financial data is never transmitted in plain text.
All personal data, KYC documents, and financial records are stored on dedicated secure servers with strict access controls, multi-layer firewalls, and regular independent security audits to prevent unauthorised access.
b9geam's KYC process — accepting CNIC, passport, and driving licence for Pakistani players — ensures that only verified, eligible adults hold active accounts. This protects both you and the integrity of the Platform.
Your personal data is never sold, rented, or traded to advertisers, data brokers, or marketing companies. The only data sharing b9geam undertakes is what is strictly necessary for service delivery and regulatory compliance.
Access, rectification, erasure, restriction, portability, and objection rights are all supported. Submit a data rights request and our team will acknowledge it within 72 hours and resolve it within 30 days.
Our data protection support team is available 24/7 in both Urdu and English. Pakistani players can raise privacy concerns, submit data requests, and get plain-language explanations — in the language they are most comfortable with.
Satisfied with how b9geam protects your data? Join hundreds of thousands of Pakistani players already enjoying a secure, transparent gaming experience — in PKR, with local payment methods and round-the-clock support.